Info
Ring and Bangle Sizing
To find out your ring or bangle size the most accurate way to do it is to ask a jeweller to size you. Local shops are often happy to offer this service free of charge, and if you’re visiting my studio as part of a commission I will of course be happy to establish your size with you while you’re here.
Alternatively you can order a sizer online - contact me if you’re not sure which one - and if you want a bit of reassurance that you’re using it correctly we can do a quick video call.
The ring sizes shown on my listings are standard UK sizes A-Z.
My standard bangle sizes are small (approximate circumference 180mm, diameter 57mm), medium (approximate circumference 200mm, diameter 64mm) and large (approximate circumference 220mm, diameter 71mm).
If you’d like to order a size not listed on my website as an option contact me, it’s usually super easy to accommodate alternative sizing requests as all my pieces are made to order.
If you do find that you need to get a piece resized upon receipt of an order, contact me.
Metals
The metal is what inspires and defines each piece, and so its integrity is vital.
All the silver and gold I use in my work is solid (that is, never filled, hollow or plated) and it’s always reclaimed / recycled.
I generally make pieces in sterling silver and 9ct yellow gold, with 18ct yellow gold always available on request, as well as other gold carats (eg 14ct, 22ct or 24ct) and colours (eg rose gold and white gold).
As I make all my pieces to order it’s often easy to source and use different metals and make pieces from them within my standard despatch timeframes.
Hallmarking
In the UK it’s a legal requirement to hallmark gold pieces weighing over 1g and sterling silver weighing over 7.78g. Hallmarks include at least three elements in the UK - a Sponsor’s Mark (or ‘maker’s mark’ - a symbol unique to each maker - mine is my initials, SI, in a circle), a Fineness Mark and symbol (which tells you the amount of precious metal content in the piece) and the Assay Office Mark (which tells you which assay office provided the hallmark - the Goldsmiths’ Company Assay Office in London uses the image of a lion’s head). There’s sometimes also a letter signifying the year in which the piece has been hallmarked.
For more information on the Assay Office’s history, regulations and processes, and to view the standard Dealer’s Notice which further explains all the elements of standard hallmarks, you can visit their website at www.assayofficelondon.co.uk.
Dispatch Timeframes
It usually takes me 3-6 weeks to hand make your piece in my West London studio, send it to the London Assay Office for hallmarking if required, and post it to you.
If you’d like your piece more quickly, or on a specific date, contact me.
Shipping
All pieces shipped within the UK mainland are sent free of charge via Royal Mail Special Delivery.
If you’d like to receive an order outside of the UK mainland contact me and if I can arrange this for you I will.
Packaging
I use sustainable packaging as far as possible. Currently this consists of round mulberry tree boxes and hemp hessian.
Pricing
Prices shown include UK shipping, packaging, and hallmarking as required.
You may notice my prices sometimes change - this is because the cost of precious metals frequently fluctuates and of course I need to keep up.
Gift Cards
Gift cards are available online and they can be used for purchases from the shop and for bespoke commissions.
Upon purchase, a code will be emailed, which can then be used at checkout. When redeeming a gift card code at checkout, the recipient will see the card value subtracted from the order total. They will also see any balance remaining on the gift card.
You can choose to have the code emailed to yourself (the purchaser) or to the recipient, and you can add your own message during the checkout process.
Gift cards are usually emailed but if you’d like me to post an actual gift card to someone it’s super easy, just contact me.
Gift cards are non-refundable and should be used within 12 months of purchase.
Resizing, Repairs and Returns
It’s super important that you’re totally happy with your purchase - that’s the point of all of this! - so if you have any problems at all please contact me as soon as possible and I’ll do everything I can to resolve it.
Resizing:
If your piece doesn’t fit properly then contact me - depending on the design I can often resize although you may have to sort the postage etc.
Repairs:
If your piece gets broken or damaged in any way contact me straight away and I’ll do what I can do get it back to how it should be.
Returns:
If you’d like to return your piece for any reason, contact me. As all of my pieces are made to order it might not be possible to return a piece - but I’ll always do what I can to resize, repair or otherwise modify your piece to make it just right for you.
Memberships and Affiliations
Press
Contact me with any press enquiries including requests for images.
Privacy
When you visit this website, and when you make a purchase, I store a small amount of information about you, which can include your name, address, email, phone number, and details of your order. I may use this information to process and dispatch your order, to contact you in relation to your order, to help manage this website, and for accounting purposes. If you’d like to see the personal information I hold about you, and/or if you’d like me to delete it, contact me.
If you subscribe to my emails I’ll occasionally send you info I think you might be interested in about my products, and you can unsubscribe at any time.